An organization is competent to the degree that it is gaining and sustaining effective performance at every changing moment. These "Five Moments of Need" provide the overarching framework for performers to become and remain competent in their individual and collective work.
When performers need to act upon what they have learned, which included planning what they will do, remembering what they have forgotten, or adapting their performance to a unique situation.
When performers are learning how to do something for the first time.
When performers are expanding the breadth and depth of what they have learned.
When problems arise, or things break or don't work the way they were intended.
When performers need to learn a new way of doing something, which requires them to change skills that are deeply ingrained in their performance practices.
Every learning organization needs a defendable learning and performance strategy that spans the 5 Moments. This strategy needs to unfold intentionally across the learning journey. The following figure shows the three phases that a comprehensive learning and performance strategy needs to address.
In meeting the 5 moments of need, we find that organizations typically journey through three levels of maturity. To assist in that journey we've built APPLY Synergies' services around the Performance Support Maturity Model. This includes incorporating the best practices of performance support into their offering, optimizing existing practices to enable peak performance, and delivering measurable business value. Our clients can enter anywhere along this spectrum depending on their needs and the maturity of their learning strategy.
Level 1 Initiate
Level 2 Establish
Level 3 Transform