Originally published on the Performance Support Community website on 24 January 2013 These days it seems we don’t go anywhere without a mobile connection of some kind. Smartphones and now tablets are just part of our daily existence, allowing us to stay connected wherever we are. No one who’s seriously gone mobile should be surprised to […]
Originally published on the Performance Support Community website on 22 April 2013 Last month, we talked about the performance support spectrum and the various stages that go from Low Level (1), where support is in the form of scattered information to the Transformational Level (5), where support goes past being automated to being “smart.” So, […]
Originally published on the Performance Support Community website on 6 May 2013 We hope this month’s focus on “smart” performance support (PS) has been as compelling to you as it has been for us. We can’t imagine anyone not wanting performance support that starts smart and gets smarter as you and others perform. In last […]
Originally published on the Performance Support Community website on 15 May 2013 Almost one third of the global workforce are “anytime, anywhere information workers.” That is, they are “working from multiple locations, using three or more devices, and engaging with a large number of applications.”[1] The rest of the workforce have moments in their day […]
Originally published on the Performance Support Community website on 30 May 2013 At the end of last year, 1.2 billion people worldwide were using mobile apps. The “app” trajectory of growth is 29.8 percent a year.[1] If you’re a smartphone owner, you average 127 minutes every day using one or more of the 41 you’ve downloaded.[2] […]
