Organizational success is fundamentally determined by how well people actually end up performing the day to day work of the organization. Every effort an organization makes to lead, manage, develop, train, and support people, should be judged and valued according to its contribution to effective performance on-the-job, all the time, everywhere. It’s the endgame. It’s what fundamentally matters. This blog section provides articles in seven areas. Click on any area to get to blogs specific for that topic or scroll below to access the most current blogs.
Timothy Clark and Conrad Gottfredson When Jack Welch led General Electric, he did so with the belief that “there are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow.”10 It’s no surprise that Employee engagement was at the top of […]
We have been talking about measuring “return on instruction” (ROi) for a very long time. Because of the distance between learning and performance we’ve rightly struggled to connect our learning efforts to business results. The great news is that an Embedded Performance Support System (EPSS) gives us the ability trace the effects that training has […]
“Blended Learning” has long stood as one of the more popular descriptions of what we do. It has existed in our industry for well over 20 years, but what is it really? In one of my former roles I was asked to bring blended learning to my employer and its customers. We were a large […]
I remember when I was asked to produce my first video for learning. It was over 25 years ago and for a client who wanted the “whole shooting match.” The “shoot” went on for days, and ran into the tens of thousands of dollars to produce and edit. At that time in our industry if […]