Organizational success is fundamentally determined by how well people actually end up performing the day to day work of the organization. Every effort an organization makes to lead, manage, develop, train, and support people, should be judged and valued according to its contribution to effective performance on-the-job, all the time, everywhere. It’s the endgame. It’s what fundamentally matters. This blog section provides articles in seven areas. Click on any area to get to blogs specific for that topic or scroll below to access the most current blogs.
Timothy Clark and Conrad Gottfredson When Jack Welch led General Electric, he did so with the belief that “there are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow.”10 It’s no surprise that Employee engagement was at the top of […]
Conrad Gottfredson ROI, or the return on the investment is an issue we have talked around for a very long time, but because of the distance between learning and performance we’ve rightly struggled to connect our learning results with business results. The great news is Performance Support provides us that linkage we need to finally connect […]
Con and I have been blogging for this community for 10 years now. We hope that many of our contributions have been new and though-provoking. Admittedly, others have been a rehash of what are foundational elements of our industry. I went back and reviewed my earlier topics and one jumped out at me. It’s the […]
Bob Mosher If you said these two words to your employees, what would their reaction be: “Compliance Training”? Would they jump for joy, smile a bit, roll their eyes, or run for the hills? For me, this issue has been the 800-pound gorilla of our industry for years. I’ve done some informal surveying of […]