Organizational success is fundamentally determined by how well people actually end up performing the day to day work of the organization. Every effort an organization makes to lead, manage, develop, train, and support people, should be judged and valued according to its contribution to effective performance on-the-job, all the time, everywhere. It’s the endgame. It’s what fundamentally matters. This blog section provides articles in seven areas. Click on any area to get to blogs specific for that topic or scroll below to access the most current blogs.
Timothy Clark and Conrad Gottfredson When Jack Welch led General Electric, he did so with the belief that “there are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow.”10 It’s no surprise that Employee engagement was at the top of […]
We have been talking about measuring “return on instruction” (ROi) for a very long time. Because of the distance between learning and performance we’ve rightly struggled to connect our learning efforts to business results. The great news is that an Embedded Performance Support System (EPSS) gives us the ability trace the effects that training has […]
We’ve had some significant discussion as a community regarding how we should be branding what we do and produce in this discipline called performance support. I’m far from being a branding expert but my sense is that branding is less about what we call things and more about our stories behind the brand. Hanging on […]
Two years ago, I wrote a blog on the emergence of a fundamental shift from a Training to a Performance mindset. Since then, with the advent of 70:20:10 and the 5 Moments of Need methodologies, the discussion around designing for workflow embedded learning has heated up considerably. Most conversations I have, conferences I attend, and […]